Refund policy

Returns & Exchanges

We want you to be satisfied with your LUCKHAO purchase. To request a return or exchange, contact us at support@luckhao.com within 30 days after your order is delivered. Please include your order number and the reason for your request.

Return eligibility

Items must be unused, unassembled, undamaged, and returned in their original packaging with all parts, hardware, manuals, and accessories.
Proof of purchase is required.
Items marked final sale, clearance items, gift cards, and customized or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.
Returns sent without prior authorization may not be accepted.

Damaged, defective, missing, or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, email support@luckhao.com as soon as possible with your order number and clear photos of the product, packaging, shipping label, and affected area. We will review the claim and arrange an appropriate remedy. LUCKHAO will cover reasonable return or replacement shipping costs for approved claims caused by product defects, transit damage, missing parts, or fulfillment errors.

Change-of-mind returns

For eligible returns that are not caused by a defect, damage, missing parts, or our fulfillment error, the customer is responsible for return shipping and any carrier pickup charges. Because furniture is bulky, return shipping costs may be significant. Original outbound shipping charges, if any, are not refundable.

Exchanges

Exchange availability depends on inventory and the condition of the returned item. We may process an approved exchange as a return and a new order.

Refunds

After we receive and inspect an approved return, we will notify you of the result. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund. Any deductions permitted by law, including approved return-shipping charges or loss in value caused by use, assembly, damage, or missing components, will be explained before the refund is finalized.

Order cancellation

To request a cancellation, contact support@luckhao.com within 15 minutes after placing your order. We will try to stop processing, but cancellation is not guaranteed. Once an order has entered fulfillment or shipped, the applicable return process applies.