Shipping policy

Shipping Policy

Shipping area and cost

LUCKHAO currently offers free standard FedEx shipping to eligible addresses within the contiguous United States. Shipping charges are shown at checkout before payment. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations unless the checkout page specifically confirms availability.

Processing and estimated delivery

Order processing and estimated delivery times vary by product, inventory location, and destination. The product page, order confirmation, or shipping notification will provide the available estimate. Estimates are not guarantees and may be affected by carrier capacity, weather, holidays, address issues, or other events outside our reasonable control.

Carrier and tracking

Orders are shipped using FedEx or another carrier shown in your shipping confirmation where operationally necessary. Tracking information will be sent when available. Large or multi-item orders may arrive in separate packages and on different days.

Delivery requirements

Customers must provide a complete and accurate street address, telephone contact where requested by the carrier, and reasonable access for delivery. Standard shipping does not include room-of-choice service, assembly, installation, packaging removal, or old-furniture removal unless expressly stated on the product or checkout page.

Taxes, duties, and additional fees

Applicable sales tax is calculated and displayed at checkout. For eligible contiguous-U.S. orders, standard shipping is free. Customers are responsible for charges caused by an incorrect address, refused delivery, missed carrier appointments, special access requirements, or re-delivery when those charges are not caused by LUCKHAO. No import duties are expected for a domestic U.S. delivery unless clearly disclosed before purchase.

Damage, shortage, or delivery issue

Inspect the package and product promptly. Keep all packaging and contact support@luckhao.com with your order number, tracking number, and clear photos if the shipment is damaged, incomplete, missing, or marked delivered but cannot be located. Claims are reviewed under our Returns & Exchanges policy and carrier requirements.